Have any questions or concerns?
We’re always ready to help!
Call us at
859-958-2100
or send us an email to:
RETURNS
CUSTOMER CARE
How do I track my order?
The status of your order is updated regularly on Bagbay.com. the order status represents what is happening with your order between the time you place it and the time it ships from our warehouse.
to find your order status, visit the order history page of the "my account" section of Baybay.com. here you will find detailed information about current and past orders. once your order is shipped, your tracking number(s) will be displayed when available. if you’ve chosen to pick up your order in store, the status will be displayed along with the shop hours and contact information.
What are your delivery options?
Bagbay is pleased to offer flat rate shipping for most shipping services. at checkout, you will be prompted to choose a shipping method for your items(s). different shipping methods are available depending on the item(s) you wish to purchase and the location to which the items will be delivered. each shipping method has its own restrictions and charges that will be applied to your order. please note, some items may offer only one shipping method. as you update your shipping method choices, your order total will adjust accordingly.
most items can ship with ground, 2-day and next day delivery.
FAQ
How do I return an item?
In the case of items damaged during shipment, please immediately contact our customer care department at 859-958-2100. we will work with you to replace your item as fast as we can. if we are able to locate a replacement, we will send it to you at no charge, and will ask you to return the damaged/defective item to us using our free return service.
What is your returns policy?
Products must be unused, unworn, and in good condition with original hangtags and packaging attached. returns of full-price merchandise must be made within 30 days of purchase. returns on sale merchandise must be made within 14 days of purchase. surprise sale, select promotions, and select items that are considered final sale merchandise cannot be returned online or in our shops.
Here at BagBay we strive to make each transaction unique and satisfying